Create a new password - Desktop

Forgot your password? No problem! Follow the steps below to create a new one.

1. Select the "Login" link at the top of the page:

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2. Click on the blue text, "Forgot Password?":

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3. Enter the e-mail address you used to register and click on the "Send Email" button:

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4. You will see confirmation that the e-mail has been sent directly below the "Send Email" button, in the pop up box.

5. Check your e-mail! You will find an e-mail, from survey@focusgroup.com which contains a link to recover your password

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If you haven’t already, please take a minute to add survey@focusgroup.com  to your safe sender list. If you require additional assistance, please contact the Helpdesk