New Confirmation Process

We have rolled out a NEW CONFIRMATION PROCESS to make things easier for you!

1. Once you have spoken to one of our recruiters and are enrolled in an upcoming study, you will receive a confirmation email and text (if opted in) with details for your study. It’s important that you review all the study details contained in your confirmation; including date, time, links, location, or special instructions you may need.
2. The “Yes, I will Participate (Confirm)” button will appear on the confirmation detail page 3 days before your scheduled participation.
   • The “No, I am not available” will always be there should you need to cancel.
   • If you need to reschedule your time, click “No, I am not available” and make a note in the comment that you need to change your appointment. If other times are open a recruiter will reach out to you to book you for a new time. This can be done via phone or email.
3. If you are booked more than three days out, don’t worry! You don’t need to set a reminder to go back to confirm, we will send you another email and text (if opted in) 2 days prior to your session. At that point please mark your participation using the “Yes, I will participate (Confirm)” button.
4. If you are booked within 3 days prior to your session you will be able to mark your participation in the first confirmation email you receive.  
   • Below is an image of what the button looks like to confirm your participation:
5. Once you self-confirm via the confirmation button you will no longer receive a reminder call from one of our team members. If you still do not confirm yourself via the link in the confirmation email, then you will receive a reminder call from one of our team members.