We are sorry to hear you are having difficulty logging into your account. The most common cause of this is incorrect community selection. We maintain 2 communities: Healthcare and Consumer. Please make sure you are using the correct URL for your community:
Consumer: https://www.focusgroup.com/
Healthcare: https://health.focusgroup.com/
If you are unsure which community you belong to please contact the Helpdesk
If you have recently registered, the issue may be that your account hasn't been confirmed. You should have received a confirmation e-mail from survey@focusgroup.com upon completing your registration. If you have not received this e-mail, or not yet clicked on the confirmation link within the e-mail, you will not be able to access your account. Please visit Where is My Confirmation Email? and follow the steps provided to have a new confirmation e-mail sent.
If you have selected the correct community and confirmed your account and still cannot login, you may have used the wrong password. Please visit Create a New Password and follow the steps provided to reset your password and login.
If you require additional assistance, please contact the Helpdesk